okbd Privacy Policy

2.1 Registration and Identity Verification Information

Information you provide when creating an account:

• Full name, date of birth, and national ID number
• Mobile number and email address
• Password (stored in encrypted form)
• Documents required for identity verification

2.2 Financial Information

Information collected during deposits and withdrawals:

• Payment method details (bKash, Nagad, Rocket, Upay, or bank account)
• Transaction amount and time
• Transaction reference number

Please note: we never store your full card number or PIN code.

2.3 Usage Information and Log Data

Automatically collected while you use the platform:

• IP address and device type
• Browser type and operating system
• Pages visited and time spent
• Game history and betting activity
• Cookie and session data

2.4 Communication Information

When you contact our support team via live chat or email, the content of those conversations is recorded. This helps us improve service quality and resolve disputes.

3.1 Operating and Improving Services

• Creating and managing accounts
• Processing transactions and paying out winnings
• Identifying and resolving technical issues on the platform
• Testing new games and features before launch

3.2 Security and Fraud Prevention

• Detecting unauthorized access and fraud
• Meeting legal obligations to prevent money laundering
• Preventing the use of multiple accounts and cheating
• Securing data transfers through SSL encryption

3.3 Personalized Experience

• Recommending games based on your preferences
• Sending notifications about relevant offers and bonuses
• Providing VIP program benefits

3.4 Legal Compliance

Where we are required to disclose information to comply with regulatory instructions or judicial orders, we do so within the legal framework.

4.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete deposit and withdrawal transactions. This sharing is governed by strict confidentiality agreements.

4.2 Technology Service Providers

Game studios (such as Pragmatic Play, Evolution, PG Soft, JILI) and technology infrastructure providers may access limited information to operate the service. They are required to comply with the terms of our Privacy Policy.

4.3 Legal Obligations

We may be required to provide information in response to court orders, government investigations, or legal proceedings. In such cases, we provide only the minimum amount of information required by law.

4.4 Business Restructuring

In the event of a change of ownership, merger, or acquisition of okbd, user information may be transferred to the new owner. We will notify users in advance in such cases.

5.1 Essential Cookies

These cookies are necessary for the platform's basic functions — such as maintaining login sessions, security verification, and payment processing. They cannot be disabled.

5.2 Analytics Cookies

Analytics cookies are used to understand how users interact with the platform. This information helps improve service quality. You can turn off these cookies in your browser settings.

5.3 Cookie Controls

You can delete cookies or stop accepting new ones at any time from your browser settings. However, disabling certain cookies may cause some platform features to stop working properly.

6.1 Retention Period

Your information is stored while your account is active. After an account is closed, certain information may be retained for a set period to meet legal obligations. Once that period ends, the information is securely deleted.

6.2 Security Measures

okbd uses the following technologies and practices to protect your information:

• Data transfers are secured through SSL encryption
• Passwords are stored in encrypted form
• Only a limited number of authorized staff can access the data
• Regular security audits are conducted
• A rapid response plan is in place for data breach incidents

6.3 Steps in the Event of a Data Breach

If a data breach occurs, okbd will notify affected users as quickly as possible and take the necessary steps to minimize harm.

7.1 Right to Access

You may request to view the information stored in your account at any time. We are required to respond to verified requests.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction through our support team. We will complete this within a reasonable time.

7.3 Account Closure and Data Deletion

You may request to close your account. However, certain information may need to be retained for a set period due to legal obligations. Requests for self-exclusion under responsible gaming guidelines are also accepted — see our Responsible Gaming Guidelines for details.

7.4 Unsubscribing from Marketing Communications

If you do not wish to receive promotional notifications, you can unsubscribe from your account settings or through the support team. Important service-related notifications will not be stopped.

7.5 Right to Lodge a Complaint

If you have a complaint about how your information is used, please contact okbd's support team first. You can also find help in our FAQ section for general questions.

8.1 Age Verification

Each user's age is verified at the time of registration. If a user provides false information about their age, their account will be closed and any winnings may be forfeited.

8.2 If a Minor's Information Is Found

If information belonging to someone under 21 is found in our system by any means, it will be deleted immediately and the associated account will be closed.

9.1 Notice of Changes

If significant changes are made to this Privacy Policy, we will post a notice on the website and inform registered users by email or message. Continued use of the platform after the updated policy takes effect will be considered acceptance of the new policy.

9.2 Previous Versions

If you would like a previous version of this policy, please contact the support team. We maintain an archive of previous versions.